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FAQ's

What advice can you give for fabric care?

Whilst this is very much a personal choice, we do recommend that you prewash your fabric on a gentle wash or for wool and felt fabrics as per the manufacturer’s instructions. Please note that we cannot take any responsibility for shrinkage of fabric.   

How can I book myself on to one of your creative workshops?

Very easily, whether you are a complete beginner looking to learn a new skill or a more experienced sewer or craftsperson we are sure to have a workshop for you. To arrange your workshop or to ask us anything at all please call the shop on 01227 457723 or email usWe do ask for a 50% deposit at the time of booking to secure your place. We can take payment over the phone.

What if I am unable to attend a workshop? 

If you are unable to attend a course booking, please notify us as soon as possible. We regret that cancellations less than two weeks’ notice are non-refundable. 

Do you offer workshops for beginners?

We welcome all levels! Our workshops are designed to suit a range of experience levels, please visit our Workshops page where you can find out more information about each workshop.  

Can I visit you in store? 

Yes, absolutely! We are located right in the heart of Canterbury and our address is: The Sewing Shop, 19 Sun Street, Canterbury, Kent, CT1 2HX. We would be delighted to see you. We have a beautiful shop full of great products and a friendly team of staff to help with anything you need.

Can I buy online?

Yes, please feel free to visit our Online Shop and take a look at our lovely products. 

Is your online store secure? 

Our website is hosted on a secure server, which protects all our customer data and provides a safe shopping experience. We do not store any payment card data.  

What payment methods do you accept online? 

This information can be found at the footer of our website. 
If I am unsure about anything, how do I contact you? 
Please call the shop on 01227 457723 or email us and we will be happy to help. 

How soon after I place my order can I expect to receive it? 

All items ordered within the UK are posted using Royal Mail. Our flat rate for postage is £2.90. For any items that are larger than a standard first class package we will contact you with the cost of postage. For orders outside of the UK we will contact you with the cost of postage. If you order is received before 1pm on Monday to Saturday provided the items are in stock, we will endeavour to post this to you the same day. Any orders received on a Sunday will be dispatched on Monday. You will receive an email from us when we have dispatched your order. We make every effort to update our website stock levels as accurately as possibly but in the unlikely event that we have sold out of an item before we are able to post it to you we will issue you with a full refund or offer you an alternative.  

What if I need to return an item?

We hope that you will love your products. We take every care we can in trying to present the fabric as near to its true colour and pattern but this can be difficult. We do not recommend that you use the images to colour match. Please note that fabric, ribbons and trim cannot be returned once cut.

What if my item is damaged or faulty?

If, however your product is damaged or faulty in any way we will be happy to provide you with a full refund or exchange. Please contact us within 7 days of receiving your product if you wish to return it to us. Any postage costs will be met by us for faulty or damaged items.

Pre-packaged goods can be returned and a refund will be given as longs as they are still in their original packaging and returned to us within 7 days of receiving your product. Postage costs are the responsibility of the customer in these instances. This does not affect your statutory rights.